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In this episode, I have the pleasure of speaking with Alan Pendleton, CEO & Co-Founder of ArenaCX, about his passion for CX and how the industry can be used to make a positive impact on society. Alan shares his insights on the importance of connecting with consumers and the value of leveraging the CX industry not just for profit, but also to provide employment opportunities for disadvantaged populations.

He discusses the 5 steps to the outsourcing journey, including BPO partner identification, vetting, contract management, and change, and how Arena CX provides value propositions at each step. Alan also shares his vision for the future of Arena CX,  including their Private Market concept and their plans to use digital technology for scope and scale with standardization.

Additionally, Alan touches on the potential of Generative AI in the industry and how it can and will change the industry for the better. Overall, this episode offers valuable insights into the importance of CX and how it can be used to benefit both businesses  and society. Tune in to learn more from Alan's expertise and his grand vision for Arena CX.