Welcome to Beyond The Capital from SuperTech. 

This is a four-part mini-series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry-led collaborative research and innovation programme, helping to shape future financial regulation in the UK. 

The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.

In this episode, host Hilary Smyth-Allen speaks to Rachel McGowan, Chief Technology Officer of Moneyline, about the impact of Consumer Duty on Community Development Finance Institutions (CDFIs). 

They discuss:

• The role of CDFIs, such as Moneyline, in providing financial services to low-income households
• Understanding different customer personas including the ‘forgotten customer’
• The role of the Innovation Lab in developing solutions for helping address the needs of financially excluded customers 

To find out more about the Financial Regulation Innovation Lab click here.

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