Send us a text

Genuine customer care creates brand loyalty that lasts a lifetime. This powerful insight comes from exploring Chewy's remarkable approach to a difficult moment in the pet owner journey—when a beloved companion passes away.

We dive deep into Chewy's subscription model and discovery of a recurring customer moment: the devastating experience of losing a pet and then receiving an automatic dog food delivery days later. Rather than treating this as a routine cancellation, Chewy transformed it into an opportunity for connection. They credit back the final order, suggest donating the food, and send flowers expressing condolences—a $25 gesture that creates customers for life.

🚀 Welcome to the Launching Pros Podcast!

We break down digital marketing, social media, and business growth strategies for entrepreneurs and small business owners. No fluff, no gimmicks—just actionable insights to help you market smarter and grow faster.

🎙️ New episodes covering SEO, email marketing, paid ads, branding, and more.

🔥 Got a question or topic request? Drop us a message—we might cover it next!

#DigitalMarketing #MarketingPodcast #LaunchingPros