The role of Chief Operating Officer (COO) is a very important role in any organisation, it is a role that is usually considered as second-in-command to the Chief Executive Officer (CEO). It is typically one of an enforcer – someone who ensures that the strategic objectives are distilled into work plans and also efficiently implemented. This means to a large extent that the productivity of the organisation is the responsibility of the COO, thus his or her ability to oversee the entire production process is key.

That’s where the magic of emotional intelligence comes in, managing people and processes requires not just a great deal of self-awareness but awareness of others in the workplace. There are simple but very profound ways COOs can use the elements of emotional intelligence to enhance the operational efficiency of their organisations.

In this episode, we explored some emotional intelligence strategies COOs can adopt to drive peak performance.