Due to her father’s work as an engineer, Paula John moved around a lot in her youth. She often felt seen but not heard in the relationship with her dad. With her own family, she tried hard to listen, and she expected the same consideration from her local Houston health agency, she told former NPR host Bill Littlefield. When she reached out to the agency for help with an illness, and it sent her home empty-handed after a four-hour wait, she gave it harsh feedback. “She was right,” said Cathy Moore, executive director of Epiphany Community Health Outreach Services (ECHOS). “Some of the things she said were some of the things we focused on most.” Through a Listen for Good grant, ECHOS began regularly surveying clients like John and responding to their feedback to transform the way ECHOS works.   https://ssir.org/podcasts/entry/how_client_feedback_helped_transform_a_houston_health_agency

How Client Feedback Helped Transform a Houston Health Agency

Social entrepreneurs and leaders from business, government, philanthropy, and the nonprofit sector discuss how they are confronting today’s most pressing challenges. From Stanford Social Innovation Review

Business

Investing

Careers

Management & Marketing

Business News

Shopping

Social Sciences

Science & Medicine

Non-Profit

Government & Organizations

Science

“Crisis and Change: Conversations With Leaders” is produced in partnership by The Pew Charitable Trusts and Stanford Social Innovation Review. In this final episode of this special series, Dr. Rajiv J. Shah, president of the Rockefeller Foundation, and Mark Suzman, CEO of the Bill & Melinda Gates Foundation, share how they’re redefining the role of philanthropy in addressing public health crises and preparing for future pandemics.   A full transcript is available  here.

Crisis and Change: Conversations With Leaders— Navigating the Pandemic

“Crisis and Change: Conversations With Leaders” is produced in partnership by The Pew Charitable Trusts and Stanford Social Innovation Review. In this episode, Larry Kramer, president of the William and Flora Hewlett Foundation, and  La June Montgomery Tabron, president and CEO of the W.K. Kellogg Foundation, discuss the origins of wealth inequality and its impact on American democracy. They also share how their institutions are creating new pathways for all communities to access secure and vibrant futures. A full transcript is available  here.

Crisis and Change: Conversations With Leaders—Economic Opportunity in America

“Crisis and Change: Conversations With Leaders” is produced in partnership by The Pew Charitable Trusts and Stanford Social Innovation Review. In this episode, Tonya Allen, president of the McKnight Foundation, and John Palfrey, president of the John D. and Catherine T. MacArthur Foundation, address the growing threat of a changing climate. They discuss how they’re answering the global call for solutions that promote equity and protect vulnerable communities and encourage others in the philanthropic sector to act at this critical time. A full transcript is available  here.

Crisis and Change: Conversations With Leaders—Climate Solutions

Powering Needs, Empowering Lives from Uncharted Ground, a podcast series produced by SSIR and Jonathan Levine. Each episode of Uncharted Ground tells a documentary-style story about one nonprofit or social entrepreneur’s journey to solve a daunting global problem. This episode travels to India where a social enterprise called SELCO has been transforming the lives of the rural poor with affordable solar power for 25 years. Now, SELCO is expanding its impact by helping other entrepreneurs replicate its model around the world. It’s a story full of lessons about how to design products and services that dramatically improve lives and build sustainable businesses at the same time. Listen and subscribe to Uncharted Ground here, and leave us a review or a comment letting us know what you think. For show notes and a full transcript of this episode go to  ssir.org/podcasts.

Uncharted Ground: Powering Needs, Empowering Lives

“Crisis and Change: Conversations With Leaders” is produced in partnership by The Pew Charitable Trusts and Stanford Social Innovation Review. In the series, leaders from across the social sector share insights about how they are innovating during challenging times and societal division. In this episode, Crystal Hayling, executive director of The Libra Foundation, and Sonal Shah, founding president of The Asian American Foundation, discuss how their organizations are transforming the way race is discussed in America and how to improve understanding about racial concerns that will lead to a more inclusive society.

How Client Feedback Helped Transform a Houston Health Agency

Download our free app to listen on your phone