Tyler Kern and Tim Scholl from IC System’ - an expert in all things debt collection - dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.

How Collection Agencies Can Benefit from Customer Satisfaction Surveys

IC System is a privately held accounts receivable management firm founded in 1938 on the principle of ethical collection practices. Now in our third generation of family ownership, our purpose is “Making Collections Better.” This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, our industry, and our community.

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How Collection Agencies Can Benefit from Customer Satisfaction Surveys

How Collection Agencies Can Benefit from Customer Satisfaction Surveys