Tyler Kern and Tim Scholl from IC System’ - an expert in all things debt collection - dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.

How Collection Agencies Can Benefit from Customer Satisfaction Surveys

Welcome to Closing the Books - your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.

Business

Investing

Careers

Management & Marketing

Business News

Shopping

News

This episode of "Closing the Books" features Michelle Dove, IC System's Corporate Counsel and Chief Compliance Officer, discussing the complexities of healthcare debt collection in light of recent regulatory updates. Dove emphasizes the importance of compliance with evolving laws such as the Consumer Financial Protection Bureau's regulations and the No Surprises Act, highlighting the challenges healthcare organizations face. The conversation delves into IC System's strategies for adapting to these changes, including electronic communication and understanding patients' propensity to pay, underscoring the company's role as a proactive, informed partner in healthcare debt collection.

Collecting Healthcare Debt in Highly Regulated Conditions

In the most recent episode of the "Closing the Books” by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software about IC System's becoming the first vendor to be certified under DebtNext's new dPlat Certification program.

Closing the Books IC System's dPlat DebtNext Certification

People-First Culture: The Heart of IC System.  This video highlights the core value that drives IC System - People.

Why Nice People Work at IC System

IC System: Where Empathy and Compassion Meet Solutions
In this video, IC System employees highlight the company's commitment to empathy, compassion, and solution-oriented approaches in their interactions with consumers.

IC System - Meet Our Collectors

On this episode of Closing the Books by IC System - your trusted subject matter expert in all things debt collection - Gabrielle Bejarano talks the Lynette Krenz, operations manager responsible in particular for government sector collections.  They discuss all the unique qualities, needs and handling of government debt for large and small operations.

How Collection Agencies Can Benefit from Customer Satisfaction Surveys

Download our free app to listen on your phone