In this episode, CCN Director of Member & Partner Experience Drew Barto talks with SMA Support Services Director of Ideas & Revenue Chris Diroll.

Chris reveals some of the biggest challenges contractors face when it comes to communicating effectively and efficiently with clients. You’ll learn how to improve workflows and discover the key metrics contractors should track to ensure their customer experience is delivering 5-star results.

This episode is ideal for small to medium sized home improvement contractors that have considered outsourcing client communication tasks but don’t know where to get started and how beneficial it can be to your bottom line and productivity.