COVID -19 rewrote the rules of shopping – but which ones will stick post-pandemic?

 

Today we’re joined by Suzanne Kapner, retail reporter for the Wall Street Journal. Her coverage area includes department stores like Macy’s, J.C. Penney and Neiman Marcus, as well as apparel companies like Michael Kors and Polo. 

 

Her recent story about how COVID changed our shopping habits caught our attention, especially the role technology has played in our new shopping behavior.

 

Listen along as we get her take on if COVID conveniences such as curbside pickup, contactless payment and virtual dressing rooms are here to stay.