Hey there, inquisitive minds, and welcome back to another thought-provoking episode of "From Paycheck to Prosperity with Adella Pasos!" Today, we're taking a step into the world of customer experiences, and let's be honest, it's not always rainbows and unicorns.

Join me as we candidly discuss "How Customer Experience is Going From Bad to Worse." It's a conversation that delves into the not-so-great side of customer interactions, revealing the pitfalls, challenges, and missed opportunities that are leaving customers frustrated. Get ready to explore what's gone wrong and how we can make it right.