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In this episode of The Storage Playbook, Rick and Megan discuss the importance of customer feedback and how it can be transformed into actionable strategies to improve service and drive business growth in the self-storage industry. They share strategies for obtaining feedback, including surveys, and highlight the significance of feedback for self storage properties.
 
Takeaways

• Customer feedback is crucial for improving service and driving business growth in the self-storage industry.
• Surveys are an effective way to obtain feedback from customers and employees.
• Feedback from customers can lead to actionable improvements, such as addressing access issues and enhancing security.
• Employee feedback is valuable for improving leadership and company policies.
• Encouraging customer reviews can help boost online reputation and attract new customers.

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