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Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty. 

00:00 Balancing Tech in Customer Relations

03:50 Lifelong Android User's Laptop Experience

09:23 Customer Service and Unique Offerings

10:26 "Upgrading to Starlink Mini"