According to New York Times bestselling author Shep Hyken (The Amazement Revolution), The US economy is still sputtering.

Fortunately, Hyken believes that there is a solution that is guaranteed to turn things around.

A solution that Hyken stresses does not depend on any political movement, party or candidate, but a solution that we must implement in the marketplace . . . one customer at a time.

Join me as I welcome Shep Hyken to today's show to talk about the key role that customer service can play in "fixing" the US economy.