
Sign up to save your podcasts
Or


In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration
See omnystudio.com/listener for privacy information.
By ServiceNow Community Podcasts4.4
1111 ratings
In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration
See omnystudio.com/listener for privacy information.

16 Listeners

4,354 Listeners

1,634 Listeners

1,091 Listeners

341 Listeners

1,297 Listeners

6,078 Listeners

2,641 Listeners

3,000 Listeners

9,913 Listeners

0 Listeners

259 Listeners

536 Listeners

588 Listeners

515 Listeners