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How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.
Key Takeaways:
(03:13) Diane's early career as a demographer and statistician.
(05:31) The customer-centric approach at Capital One.
(06:25) Rivian's shift from R and D to manufacturing at scale.
(07:11) Diane emphasizes the importance of meaningful work.
(12:25) Focus on customer experience in electric vehicle ownership.
(19:37) Rivian's opportunity to improve air quality in cities.
(21:06) Leadership involves enabling and valuing team members.
(23:17) Diane shares a personal story about customer experience.
(26:11) Emphasizing the need for cybersecurity in the tech industry.
(28:16) Rivian's mission to sustainably impact the planet.
Resources Mentioned:
Rivian's Official Website
zendesk.com/community - http://zendesk.com/community
usergroups.zendesk.com - http://usergroups.zendesk.com
Sign up for a free trial at Zendesk.com
#CX #CustomerService #CustomerExperience
View all episodes
By Zendesk: Customer Service Software & Sales CRM
4.9
1616 ratings
On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.
Key Takeaways:
(03:13) Diane's early career as a demographer and statistician.
(05:31) The customer-centric approach at Capital One.
(06:25) Rivian's shift from R and D to manufacturing at scale.
(07:11) Diane emphasizes the importance of meaningful work.
(12:25) Focus on customer experience in electric vehicle ownership.
(19:37) Rivian's opportunity to improve air quality in cities.
(21:06) Leadership involves enabling and valuing team members.
(23:17) Diane shares a personal story about customer experience.
(26:11) Emphasizing the need for cybersecurity in the tech industry.
(28:16) Rivian's mission to sustainably impact the planet.
Resources Mentioned:
Rivian's Official Website
zendesk.com/community - http://zendesk.com/community
usergroups.zendesk.com - http://usergroups.zendesk.com
Sign up for a free trial at Zendesk.com
#CX #CustomerService #CustomerExperience
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