The Missing Manual Show

How Design Thinking Can Help Save Your Work From Failure.

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Doing the work is only half the battle. Knowing how to navigate the machine is the rest.

In this session of The Missing Manual, Jenny Cotie Kangas and Julia Levy deconstruct why Design Thinking is a critical piece of operational tradecraft, not just a buzzword for the innovation lab.

What Jenny and Julia cover:

  • The "Work" of Empathy: Why understanding the human on the other side of a process is a tactical advantage, not a soft skill.
  • Saving the Project: Using design principles to bypass corporate friction when the "official" plan falls apart.
  • Iterative Execution: Why the "Doers" prioritize shipping over perfection to maintain momentum in complex systems.

  • This isn't high-level leadership theory. This is documentation for the people in the trenches raising the bar for how work actually gets done.

    No scripts. No fluff. Just the tradecraft.

    ...more
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    The Missing Manual ShowBy Julia Levy, Jenny Cotie Kangas