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How Different Roles Shape Strong B2B Relationships
What does working in a fast-paced restaurant actually have to do with B2B client success? More than you'd think.
In this episode of MindVerse, we sit down with Vanessa Andreevska — a client success professional with over 8 years of experience across some of the most dynamic, people-first environments out there. From navigating the high-pressure world of hospitality to holding multiple client-facing roles at Slice — including Account Manager, Onboarding Specialist, and Retention Specialist — Vanessa has built her career by truly understanding what it means to show up for clients at every stage of the relationship.
But that's not all. Vanessa also has a background as a News Anchor, and in this conversation, we explore how that experience connects to the world of Customer Success in ways you might not expect.
We dig into the real, behind-the-scenes work of B2B relationship building — the kind that doesn't always get talked about enough. What does it actually take to onboard a client well? How do you retain someone who's on the fence? And how do the skills you build in one role quietly prepare you for the next one?
Whether you're already working in Account Management, Customer Success, or Onboarding — or you're just starting to explore these paths — this episode is packed with honest, practical insight from someone who has lived it across multiple roles and industries.
In this episode, we cover:
This is a conversation about careers, relationships, adaptability — and what it really means to put the client first.
🎧 Tune in, take notes, and come ready to think differently about the roles that shape great client success professionals.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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By [email protected]What does working in a fast-paced restaurant actually have to do with B2B client success? More than you'd think.
In this episode of MindVerse, we sit down with Vanessa Andreevska — a client success professional with over 8 years of experience across some of the most dynamic, people-first environments out there. From navigating the high-pressure world of hospitality to holding multiple client-facing roles at Slice — including Account Manager, Onboarding Specialist, and Retention Specialist — Vanessa has built her career by truly understanding what it means to show up for clients at every stage of the relationship.
But that's not all. Vanessa also has a background as a News Anchor, and in this conversation, we explore how that experience connects to the world of Customer Success in ways you might not expect.
We dig into the real, behind-the-scenes work of B2B relationship building — the kind that doesn't always get talked about enough. What does it actually take to onboard a client well? How do you retain someone who's on the fence? And how do the skills you build in one role quietly prepare you for the next one?
Whether you're already working in Account Management, Customer Success, or Onboarding — or you're just starting to explore these paths — this episode is packed with honest, practical insight from someone who has lived it across multiple roles and industries.
In this episode, we cover:
This is a conversation about careers, relationships, adaptability — and what it really means to put the client first.
🎧 Tune in, take notes, and come ready to think differently about the roles that shape great client success professionals.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.