What does it take to build a digital platform that empowers older Australians and people with disability to choose their own support workers? In this episode, Coral speaks with Emma Clark, CFO and COO of Attain Healthtech, about the evolution of Mable and HomeMade, two platforms reshaping how care is delivered across Australia.

As Support at Home rolls out, digital platforms like Mable are stepping into a newly defined regulatory space. Emma explains what this means for providers, support workers, and consumers, and how Mable is adapting to meet new obligations around worker screening, training, and incident reporting.

 Coral and Emma also explore the impact of these platforms in rural and remote communities, where access to care has long been a challenge and where local partnerships are now creating real economic and social change.

 In this episode:

• The personal story behind Mable’s founding
• Why choice, control, and continuity matter in home care
• The impact of the new Aged Care Act on digital platforms
• The three provider categories under Support at Home
• What obligations digital labour platforms now carry
• The rollout of NDIS worker screening across aged care
• Mable’s Learning Hub and the five new competency modules
• How HomeMade supports self-managed clients with low-cost, high-value care
• The launch of HomeMade’s fully managed product with fixed hourly pricing
• How technology and human-led processes combine to ensure safety and quality
• Use of analytics to monitor wellbeing and spending trends
• Mable’s Community Partnerships model for rural and remote towns
• What’s next for Mable and Homemade as Support at Home continues to roll out

Connect with Emma Clark:

• LinkedIn
• Attain Healthtech

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Mentioned in this episode:

Pharmacy Guild