199: How direct is TOO direct with feedback?

How direct is being too direct with feedback and general workplace communication? With remote working and working from home in full swing, we have lost the office cooler moments and lunch time chit chat that help us navigate communication at work and give us an insight into how our work and contribution is being received by those around us. It can be difficult to get the tone right when communicating predominantly through email. Fear of being misunderstood can mean we over do the pleasantries and the most important message can be lost. We share how we keep our emails in check while being direct, empathetic and genuine.