Join us in the BreakLine Arena for the first conversation within our “How do I tell you…” series. These discussions aim to foster healthy work relationships and collaborative professional environments by leveraging data-driven insights from our community, best practices that we role model here at BreakLine, and a few personal experiences and stories as well. 

BreakLine Senior Customer Success Manager, Mack Gladney, joins Bethany to unpack the topic of conditional support in the workplace and how to address it. Conditional support refers to the common experience of perceiving psychological safety and belonging as long as you continue to show up in a particular way, often a way that is prescribed by your coworkers or the company at large.

They discuss their own experiences of conditional and unconditional support, leading with love instead of fear, building trust, and remaining outcomes-oriented. They also provide some real-world examples of how to successfully implement BreakLine’s problem-solving framework before Mack offers some inspirational parting words of wisdom. 

“Doing hard things with your teammates is how you build trust, and part of the hard thing is being vulnerable together.” — Mack Gladney

“Unconditional support is not about solving someone else's problem; it’s about standing alongside another human being who is feeling something deeply.” — Bethany Coates 

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