We talk about the relationship between two very important areas of the IT space – IT service management, commonly referred to as ITSM, and Software-as-a-Service, commonly referred to as SaaS. We will explore the relationship between ITSM and SaaS, and how they work together. 

SaaS management is the process and practice of tracking and managing the full lifecycle of all the cloud applications deployed in an organization. SaaS management helps improve business value through processes that create complete centralized visibility of the wide range of tools that employees use, optimizing spending, improving routine processes, and automating complex or repetitive tasks. 

ITSM and SaaS management must work together is financial management. Every organization hopes to keep its costs down and keep its ROIs high. However, it has often been found that companies end up overspending by a giant margin on cloud applications, and in a lot of cases, they don’t even realize they have overspent. It has also been found that about one-third of the spending on SaaS applications usually goes to waste in the form of unused applications underutilized licenses, duplicate licenses, redundant licenses, hidden costs, incorrect access profiles, etc.

Common functions served by effective SaaS management include: 

So, this helps you understand how important SaaS management is for every organization and how it works in synchronization with the IT service management functions. It is all about effective collaboration for smoother, more efficient & secure operations.

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