Vince Dilley is the founder and CEO of Platinum Dental Services, a Utah-based DSO that has partnered with 45+ practices.

(00:00) Cold Open and Hidden Talent Icebreaker

(00:21) Welcome to Lasting Impressions

(00:47) Meet Vince Dilly and the Platinum Dental Story

(01:31) Entering Dentistry Without a Dental Background

(02:23) Buying the First Practice and Learning on the Fly

(03:43) Patient Reactivation as the Initial Growth Engine

(04:09) Bootstrapping Growth With Seller Financing

(05:05) Risk, Stress, and Irrational Confidence

(06:07) Becoming an Operator by Playing Every Role

(06:49) Leadership Gaps in Dentistry and Scaling Challenges

(07:59) Why Many Dentists Choose DSOs

(08:48) Shifting the Conversation to Leadership

(09:32) Leading Through the Messy Middle

(10:12) Defining Core Values as a Company

(11:22) Helping Underserved Practices Succeed

(12:09) Finding the Growth Formula Around 15 Offices

(13:31) Living Organizational Values Every Day

(14:25) Service, Philanthropy, and Global Outreach

(15:12) Oral Health as Systemic Health

(16:09) Connection, Service, and Combating Isolation

(17:47) Choosing Strategic Partners

(18:47) The Value of True Partnerships Over Price

(19:43) Autonomy Versus Standardization

(21:04) Using Standardization to Enable AI and Scale

(22:48) Leadership Philosophy and John Maxwell Influence

(23:14) Passion, Autonomy, and Leadership Style

(24:11) Lightning Round Questions

(25:09) Defining a Lasting Impression

(26:16) Closing Reflections and Episode Wrap‑Up