If you're a consumer in the world, returns and refunds are just a part of the shopping experience. Given that fact, how do we partner better in the lighting industry to minimize returns and minimize the risk in sales that come back as returns? What tools do we need on hand to sell goods and minimize the likelihood of a dissatisfied customer?  Your feedback on this topic is critical! Send it my way -- @lightfiles on IG or via email. Thank you for your support!

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