WWT Research & Insights

How Do You Balance Employee and Customer Experience?


Listen Later

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. 

Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

...more
View all episodesView all episodes
Download on the App Store

WWT Research & InsightsBy World Wide Technology