Having a difficult conversation doesn’t guarantee a solution to your problem, but you can put it in the win column if it relieves some pressure. We’ll deconstruct three different kinds of difficult conversations in this edition of Doing What Works in hopes your next one goes a little easier.

Here are your show notes…

Is it a problem or a situation?

“Constant chatter is an attempt at control.” That’s from Dick Bolles.

“People are afraid that silence will make them sound stupid,” Taylor Mali says, “So they fill it with something that’s guaranteed to make them sound stupid.”