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• Think ahead - be strategic - look at where you’re wanting the business to grow. 
• What will your role look like in 5 years or 10 years? What will your team’s roles look like in 5 years or 10 years? Think about when and who you will need. 
• It’s not easy for a small business to know the money coming in vs the money going out and financially not feel ready.
• It is difficult to let go of that money and take responsibility for someone else’s wage when you look to grow your team. 
• Think about building your team long term and the long term return. 
• When you contemplate where they’re going to fit into the business, what role they will have, how will that free up your time, and the time of the people already on your team? 
• Accelerate the higher income earning duties and delegate the lower-income earning duties. The growth of the business financially will outweigh the cost of investment of that person’s wage. 
• When thinking of adding another admin staff member, think about how much time that role will save you - say 10 hours a week - and how that time can be reinvested. 
• It’s difficult to find a team member that is great at everything and can do everything exceptionally well. So you can support different team members in different ways. 
• There are so many ways that you can find the right people, even in your own database and your clients. 
• If you make the decision to grow - be consistent with it. And knowing where you want to go will help you find the path to get there. 

Key Quotes

“You either recruit to grow, or you recruit to fill. If you recruit to fill, you’re too late. Think about recruiting to grow.”  - Ruan

“You can only grow so much without recruiting. You need to consciously think about this.”  - Ruan

“Most businesses wait until they’re desperate. And when you’re working from this place, it’s easy to make the wrong decision.”- Marissa.

“It’s still scary every time you bring on new people, it’s another wage, another expense, another obligation”. - Marissa 

“Whilst it’s scary to take the leap - every single person I’ve ever spoken to about this - has said ‘I wish I took on staff earlier”. - Marissa 

“A lot of our team members actually started as clients!” - Marissa

Thank You To Our Hosts: Ruan Burger and Marissa Schulze

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More From Ruan and his company, Success and Broker:

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