How do you measure customer service in logistics?

So, you're in the logistics game, and you know that keeping your customers happy is an absolute must. But how do you figure out if you're actually succeeding at customer service? 

Well, it's all about measuring it. Let's break down some ways you can do just that. 

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CHECK OUT TODAY'S SPONSOR: ⬇️

CJ Solutions Group - ’Customers First’ Means You Get Smart, Cost-Effective Solutions. With over a century of combined logistics experience, CJ Solutions Group specializes in developing and implementing customer-centric solutions. Whether over-the-road, rail, less-than-truckload, domestic, or international, we have the resources to accommodate the most complex shipping requirements. Visit for more information: https://CJGRP.com

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