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How Do You Respond to a Bad Review Without Losing It?-105
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
Reputation Rescue: Gracefully Handling Bad Reviews
A 2-star review can sting—but how you respond can save your business. In this episode of Vacation Rental Resolutions, we explore the host’s ultimate guide to handling negative reviews with humour, empathy, and strategy. Learn how to stay calm, respond effectively, and turn guest gripes into booking gold. Whether you’re on Airbnb, Vrbo, or your own site, these tips work.
🕒 Episode Breakdown:
00:00 – Intro
01:00 – Pause Before You Post
02:40 – The 4-Part Host Response Formula
04:30 – Learn from Real Reviews
06:15 – Tools for Review Automation
08:00 – How to Drown Out the Bad Ones
10:00 – Our Final Golden Tip
#BadReview #VacationRentalBadReview #VacationRentalTips #BadReviewRescue #HostAdvice #AirbnbTips #ShortTermRentalHelp #HospitalityHacks #ReputationMatters #VacationRentalSuccess #GuestReviewTips #FiveStarStrategy
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2026/01/how-do-you-respond-to-a-bad-review-without-losing-it-105
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
🎓 Want to convert more browsers into bookers?
Check out the “Launch Your Vacation Rentals” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/12947256/
Facebook — https://www.facebook.com/groups/vacationrentalresolutions
Say hi on social
LinkedIn — https://www.linkedin.com/company/vacation-rental-resolutions
Facebook — https://www.facebook.com/vacationrentalresolutions/
Instagram — https://www.instagram.com/vacationrentalresolutions/
BlueSky — https://bsky.app/profile/vacationrentalpro.bsky.social
Listen to The Vacation Rental Resolutions Podcast here
https://vacationrentalresolutions.com/Podcast
YouTube
https://www.youtube.com/@VacationRentalResolutions
A Division of Keystone Hospitality Property Development
View all episodes
By Gerry MacPhersonGrab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
Reputation Rescue: Gracefully Handling Bad Reviews
A 2-star review can sting—but how you respond can save your business. In this episode of Vacation Rental Resolutions, we explore the host’s ultimate guide to handling negative reviews with humour, empathy, and strategy. Learn how to stay calm, respond effectively, and turn guest gripes into booking gold. Whether you’re on Airbnb, Vrbo, or your own site, these tips work.
🕒 Episode Breakdown:
00:00 – Intro
01:00 – Pause Before You Post
02:40 – The 4-Part Host Response Formula
04:30 – Learn from Real Reviews
06:15 – Tools for Review Automation
08:00 – How to Drown Out the Bad Ones
10:00 – Our Final Golden Tip
#BadReview #VacationRentalBadReview #VacationRentalTips #BadReviewRescue #HostAdvice #AirbnbTips #ShortTermRentalHelp #HospitalityHacks #ReputationMatters #VacationRentalSuccess #GuestReviewTips #FiveStarStrategy
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2026/01/how-do-you-respond-to-a-bad-review-without-losing-it-105
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
🎓 Want to convert more browsers into bookers?
Check out the “Launch Your Vacation Rentals” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/
Join one of our groups
LinkedIn — https://www.linkedin.com/groups/12947256/
Facebook — https://www.facebook.com/groups/vacationrentalresolutions
Say hi on social
LinkedIn — https://www.linkedin.com/company/vacation-rental-resolutions
Facebook — https://www.facebook.com/vacationrentalresolutions/
Instagram — https://www.instagram.com/vacationrentalresolutions/
BlueSky — https://bsky.app/profile/vacationrentalpro.bsky.social
Listen to The Vacation Rental Resolutions Podcast here
https://vacationrentalresolutions.com/Podcast
YouTube
https://www.youtube.com/@VacationRentalResolutions
A Division of Keystone Hospitality Property Development