As someone who is involved in every aspect of change within an organization, Heather emphasizes the importance of understanding the human aspect of change. She stresses the need to focus on stakeholders, to understand their roles in the organization and how they will be affected by the change. By doing so, business analysts can help mitigate stress and resistance to change.

Heather also highlights the need for organizations to be nimble and adapt to the constantly changing business environment. She suggests using tools and techniques outlined in the BABOK Guide to help manage change effectively.

If you're interested in learning more about how business analysis can support change, be sure to watch this interview.

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