Finding a great client account manager is one of the hardest hiring challenges a growing agency faces. In this episode, we sit down to pull back the curtain on DOT & Company's account manager hiring process, a multi-round, assessment-heavy system that receives over 1,000 applications a month and only brings on one to three people. If you have ever wondered why great account managers are so hard to find, this episode will show you exactly what the bar actually looks like.Whether you are an agency owner trying to hire for this role yourself or considering partnering with DOT, this episode gives you the framework, the questions, and the mindset behind what separates a good account manager from a great one.What you will learn in this episode:-Why resume experience alone will never tell you if someone can survive in a client-facing account management role-The personality traits DOT screens for that matter more than 20 years of agency experience-How DOT's four-round interview process, CAM School, and Loom video assessments filter for emotional intelligence and communication confidence-Why agency owners who have been hiring this role themselves are almost always doing it the hard way-The single mindset shift that separates account managers who thrive from those who burn out fast

If you need help with client management, visit www.dotandcompany.co