Peakzi Podcast: You can do everything “right” internally and still miss what the market is saying about you. That gap between what you think customers experience and what they actually post online is where reputation, growth, and referrals are won or lost. We sit down with Jason Agopsowicz, head of commercial operations at Elmer’s Home Services in San Antonio, TX, to unpack how a service-first mindset scales across HVAC, plumbing, and electrical without losing the human touch.

Jason brings a rare lens to home services leadership as a Navy SEAL Master Chief in the US Navy Reserves. We talk about servant leadership that starts with vulnerability and self-awareness, then turns into something concrete: candid feedback, learning as a core value, and a culture where employees feel true ownership of their work and development. We also dig into hiring, including the kinds of interview questions that uncover customer empathy and real character, not rehearsed answers.

From there, we get tactical about data-driven operations. Jason explains why data informs decisions rather than making them, how it helps prioritize what to fix first, and why AI visibility is becoming a must-have across industries. He shares how Peakzi works as competitive intelligence and a market mirror, surfacing blind spots like recurring customer complaints so teams can run root cause analysis and make customers whole fast.

If you care about customer experience, technician development, and using AI tools to grow a home services business, hit play. Subscribe, share this with a leader on your team, and leave a review with the biggest insight you are taking into your next week.

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More info at: https://ai.elmershomeservices.com/

Peakzi Podcast: Home Services Success Stories