SaaS Therapy

How emotional intelligence gets you longer-term customers

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Welcome to Season 3! Today, Todd & Casey discuss conscious leadership and its importance in building strong relationships. Explore the idea of being above the line- curious, open, and committed to learning- and being below the line- closed off and committed to being right.

This conversation highlights the significance of emotional intelligence in navigating challenging situations and building trust with customers. The key takeaway is that conscious leadership leads to better relationships, longer-term customers, and improved leadership outcomes.

Takeaways

  • Conscious leadership involves being curious, open, and committed to learning.
  • Being above the line leads to better relationships and improved outcomes.
  • Emotional intelligence is crucial in navigating challenging situations and building trust with customers.
  • Conscious leaders are able to separate their emotional reactions from their actions and think with clarity in the moment.

    • Contents

    • 00:00 Introduction
    • 02:17 The Importance of Emotional Intelligence
    • 06:20 Being Above the Line
    • 08:44 Being Below the Line
    • 11:49 Characteristics of Conscious Leadership
    • 18:21 Avoiding Negative Approaches
    • 23:04 Living the Principles in Relationships
    • 27:03 Balancing Scale and Genuine Care
    • 30:31 Nail It Before Scaling It

      • Resources

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      Credits

      Show direction: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Show design: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Kensie Smith⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

      Show manager: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Angela Allred⁠

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