Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.

How Employee Supremacy Humanizes the Customer Experience

On The FABRIC, we explore what it takes to create a healthy, vibrant company culture at scale. We want to uncover unique and uncommon answers to the question: How do companies of any size create a culture and core values that employees actually live out? In each episode, you'll hear stories and insights from employees of The Receptionist - a bootstrapped, Denver-based software company - alongside insights from employees of companies and experts who have found a way to incorporate Fun, Authentic, Bold, Respectful, Innovative, and Collaborative practices into their everyday work.

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How Employee Supremacy Humanizes the Customer Experience

How Employee Supremacy Humanizes the Customer Experience