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In this episode, I sit down with John Mortimer, a specialist in systemic service design and founder of Impro, to tackle a concept that is silently draining the resources and morale of our health care system: Failure Demand. John explains that much of the "spinning" felt by practitioners today—the feeling of running faster while staying in the same place—is the result of a system designed to manage the consequences of its own failures rather than meeting the actual needs of the person.

If you have ever felt that you or your organization is only as helpful as the rules allow, this conversation offers ideas for finding traction in the spin and eliminating the invisible drain of failure demand.

Resources

John’s Videos on YouTube 

 Buurtzorg Model 

Human Learning Systems