Successful grant programs demand a relentless focus on outcomes. Grant administrators must implement effective monitoring procedures and gather comprehensive information. Grant recipients, on the other hand, want to enjoy a smooth customer journey, where it’s easy to apply and they’re paid promptly and accurately.

In the second episode of the series, host Tim Smith talks outcomes with Michael Cooper, Senior Civil Servant, and Head of Defra’s Group Grants Hub, and Matt Wilson, EY EMEIA Grants and Relief Funds Management Leader. 14 mins