Most business owners focus on getting new customers, but the real money is made by keeping the customers they already have. In this episode of The Idaho Business Podcast, Spencer discusses customer retention, customer journey mapping, complaint resolution, reducing churn, communication, and how to create loyal customers who refer business for years. Learn practical ways to improve the customer experience, strengthen relationships, and build a business that customers never want to leave. If you are feeling the love, make sure to subscribe, rate, and review on iTunes, Spotify, YouTube, or wherever you are!!

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