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Welcome to Season 2 of The ZIZO Effect! 

This season, we explore what it takes to build high-performing teams and uncover strategies that drive workplace success, featuring insights from leaders, agents, and executives in call centers. 

Episode Overview: 

Leadership isn’t about managing—it’s about inspiring. In this episode, Jimmy Chebat, Founder and CEO of ZIZO Technologies, reflects on powerful insights shared by this season’s incredible lineup of guests. These leaders—spanning roles from call center agents to executives—offer real-world strategies for building teams that succeed together. 

Through their stories, we explore how to build trust, encourage accountability with empathy, and adapt leadership styles to meet the evolving needs of today’s workforce. This episode offers thoughtful, actionable advice directly from the voices of those making an impact in their teams and organizations. 

Timestamps: 

00:00 Building High-Performing Team Cultures 
05:26 Creating Supportive and Engaged Workplaces 
14:14 Adapting Leadership to Workforce Trends 
18:28 Driving Team Success with Proven Strategies 

Featured Guests: 

This episode features insights from: 

Danny Gebre – Entrepreneur and recruiter at HAKENYA 
David Black – Collections Manager at National Recovery Solutions 
Christopher Kohl – Leadership Consultant 
Bryan Williams – Musician and Call Center Agent at Great Lakes Processing Services 
Negra Tutundzic – Employee Engagement Team Lead at Wayfair 
Greg Stenzel – Vice President of Operations at AARS 
Jim Iyoob – Chief Customer Officer at E-Tech Global Services 

Join the Conversation: 

We’d love to hear how you’re applying these strategies. Follow us on social media and share your thoughts: 

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YouTube: thezizoeffect

🎧 Listen now to The ZIZO Effect and take your leadership to the next level. Get Ready - It’s Game Time!