What can leaders learn from great bars?

A lot, actually.

In this episode, Christine sits down with Julie Reiner and Susan Fedroff to explore how welcoming spaces, strong culture, long-term team loyalty, and creative experimentation all shape an unforgettable experience. They talk about building neighborhood institutions in a big city, leading through change, adapting during the pandemic, and creating workplaces where people feel respected, heard, and inspired to grow.

Whether you lead a team, run a business, or want to create stronger experiences for the people you serve, this conversation offers practical leadership lessons with real heart.

Key themes

• Culture is something people feel
• Hospitality and leadership are both about belonging
• Long-term loyalty comes from respect, consistency, and ownership
• Innovation needs structure, not just inspiration
• Great leaders adapt without losing their core
• Experience design matters for both customers and teams