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How happy-go-lucky hack led to 50% higher NPS
5 months back, an eCommerce business owner was frustrated and angry at his customers. He was so upset, that he even started righting wit customers, and his brand reputation started nose-diving.
That is when we looked at their refund policy and made a few minor adjustments
This is the story of those minor adjustments, which resulted in unprecedented NPS growth.
Learn about the behind-the-scenes story in this episode, and if you have questions, would be happy to answer in comments :) #GrowthHack #MarketingTales #marketing #ecommerce #nps
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By Advit Sahdev5 months back, an eCommerce business owner was frustrated and angry at his customers. He was so upset, that he even started righting wit customers, and his brand reputation started nose-diving.
That is when we looked at their refund policy and made a few minor adjustments
This is the story of those minor adjustments, which resulted in unprecedented NPS growth.
Learn about the behind-the-scenes story in this episode, and if you have questions, would be happy to answer in comments :) #GrowthHack #MarketingTales #marketing #ecommerce #nps