Lucy Cennamo Jones is the New Zealand Consulting Director for the global business consulting firm Talogy. Lucy has twenty years experience applying organisational psychology to enable people and organisations to be more productive. Lucy talks about the impacts of the pandemic on individuals and teams and gives guidance on the ways in which managers have supported their teams to overcome the challenges. In particular Lucy sets out the positive and negative effects of more flexible ways of working, and provides practical examples, routed in psychological evidence, to enable people and businesses to be more effective and overcome the challenges of hybrid working and maximise their benefits.