In this episode, Courtney Hauser (Senior Global Customer Outcomes Manager, Gainsight) sits down with IBM's Executive Customer Success team including David Sawatzky (Vice President, SaaS & Customer Success, Cognitive Solutions at IBM), Beth Ann Vaughn (Vice President, Worldwide Sales Leader, IBM), and Sanders Slavens (VP - Customer Success, Professional Services and Product Support, IBM)to discuss how IBM is leading with Customer Success, how they manage their customer success teams, and more. David, Sanders and Beth Ann's views are their own and don't necessarily represent IBM's positions, strategies or opinions.