How do you bring order to SaaS sprawl without killing innovation? Aaron Bass, IT Operations Analyst at Imagine Learning, shares how the Business Transformation team became “ruckus makers for good,” driving structure, clarity, and true change management in a fast-growing, post-M&A environment. In this episode, you’ll learn how to build a steering committee that actually works, why visibility and ownership matter more than control, and what it takes to make decentralized SaaS Management sustainable.

Chapters

00:00 Decentralized SaaS Ownership: A Double-Edged Sword

01:12 The Role of Business Transformation in SaaS Management

04:20 Ruckus Makers for Good: The Philosophy Behind Change

07:20 Integrating Organizational Change Management with SaaS

09:41 Establishing a Steering Committee for SaaS Oversight

12:28 Initial Focus and Priorities of the Steering Committee

13:39 C-Suite Involvement in SaaS Decision-Making

14:45 Key Data Points Driving Steering Committee Actions

17:07 Game Changers in Decentralized SaaS Management

17:38 Building a System of Truth for Effective Change Management