Money on the Table: Software Monetisation

How Intercom Successfully Implemented Outcome-based Pricing | Darragh Curran (CTO at Intercom)


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Darragh Curran is the CTO at Intercom. Among many other things, he's been responsible for the successful shift away from seat-based and more towards outcome-based monetisation.


What you'll learn:

  1. How Intercom's pricing evolved over the years
  2. Why sometimes the CTO is the best owner of pricing
  3. When outcome-based makes sense
  4. How outcome-based pricing and AI can start a flywheel


Where to find the guest:

Darragh Curran: https://www.linkedin.com/in/darraghcurran/

Intercom: https://www.intercom.com/

Fin: https://fin.ai/


Where to find Tjitte and Money on the Table:

LinkedIn: https://www.linkedin.com/in/tjittejoosten/

Substack: https://moneyonthetable.substack.com/

Company: https://revfixr.com/


Inquiries:

[email protected]


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Money on the Table: Software MonetisationBy Tjitte Joosten