CX In The Wild

How is AI revolutionizing workforce engagement and transforming CX?


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In this episode, I have the pleasure of sitting down with Tom Kuhn, the Director of Strategic Accounts at Centrical, a cutting-edge company revolutionizing workforce engagement. 

Join us as we explore how AI is transforming the way organizations deliver personalized coaching, training, and recognition to their front-line teams, all in real-time. Tom shares insights on Centrical's comprehensive platform, which combines performance management, microlearning, gamification, coaching, and the voice of the employee to drive employee success and growth. 

Tune in for an engaging conversation that unveils the power of AI-driven solutions in enhancing customer experience and unlocking employee potential.

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CX In The WildBy Dennis Wakabayashi