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How is trust earned and lost?

Notes prepared for a 4th edition of Dilemmas of Leadership
November 11 
I scribble down some initial thoughts.
How is trust earned and lost?
Psychological theories
Practical experiences
Are leaders actions ‘banked’? 
And selectively remembered with distortions: the popular expression of a deeply held belief as
“QUOTE I’ll never forget the way he…”

A personal story
Trust building exercises on leadership courses at Brathay Hall with executives and MBA graduates.
Conventional wisdom in such exercises to support experiential learning, team building and leadership development.

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