Running lash salons since 2016 teaches you one thing fast: the look a client asks for and the look her natural lashes can carry are rarely the same thing. In this episode, Mike and Shauna walk through how they close that gap without losing the client, from the consultation question that prevents a set someone secretly hates, to why they refuse the words "thin" and "damaged" at the station, to the rare cases where the honest answer is no.

Practical, salon-tested guidance on consultations, natural lash health, and managing expectations for lash artists at any level.