I spoke with Scott Wallingford and Scott Winter, the Vice President and General Manager of LexisNexis’ Law Firm Software Solutions and the Director of Product Management for InterAction, respectively. We discussed how law firms are leveraging CRM technology, whether security is still a concern for law firms and their use of the cloud, best practices law firms should apply in managing their cloud-based data, and how compliance with the CCPA and GDPR are impacting ways law firms are leveraging technology.