Lean management focuses on continuous improvement through making incremental process changes to improve quality and efficiency.

In this episode, Dr. Eric Dickson, president and CEO of UMass Memorial Health, shares how lean management principles transformed the largest not-for-profit health care system in central Massachusetts.

Expert: Eric W. Dickson MD, MHCM, FACEP, President & CEO UMass Memorial Health

Notable topics covered:

• Lean management methodology
• Continuous process improvement
• Emergency room efficiency
• True north metrics

Links:

• UMass Memorial Medical Center
• Eric W. Dickson MD, MHCM, FACEP, Named as UMass Memorial Health Care President and Chief Executive Officer
• Examining the Relationship Between the Lean Management System and Quality Improvement Care Management Processes
• Lean Management—The Journey from Toyota to Healthcare