On a recent service excellence site evaluation of a call centre in a
large Australian based financial institution, Gary Ryan discovered how
a couple of 'little ideas' can make a BIG difference during difficult
economic times.

On a recent service excellence site evaluation of a call centre in a large Australian based financial institution, Gary Ryan discovered how a couple of 'little ideas' can make a BIG difference during difficult economic times.

How Little Ideas Can Make a Big Difference

Undergraduate students are regularly unaware of the employability skills that they are developing at university or in part time jobs or volunteer opportunities. As a result many undergraduate students believe that they don't have any 'relevant' experience. Employability skills are generic skills that are important in any technical field of expertise. This series helps undergraduate students to indentify these skills and to commence practicing them in a way that will acclerate their careers.

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How Little Ideas Can Make a Big Difference

How Little Ideas Can Make a Big Difference