On this episode we’re chatting with Justin Thumpson, President of Madluvv a brow forward cosmetic line. 

We chatted with Justin about, nurturing customer relationships, looking at negative feedback to improve the brand experience and using data to make informed decisions. 

Lastly Justin emphasizes the value of courting your customers and keeping the relationship fresh especially after they’ve entered your subscription program. 

There’s a lot to get to so let’s get started!