More than a century ago, a department store pioneered the concept of no-questions-asked returns. Do you know that department store?
JC Penney

100 years go, the return rate was maybe 2%, 
In today's age of internet shopping, the return rate is closer to … 20% and could be twice that for clothing (40%)

-The business of handling returns is now a business unto itself
The winter holiday returns in the US amount to more than $300 billion.
That’s one and a half per cent of US Gross Domestic Product —which would be bigger than the GDP of many countries around the world— from just  the stuff that people return  for Christmas

Annually, the retailed value of returned items is …  is near $1 trillion
LiquidityServices.com

Returned items is a HUUUUUUGE Business


Photo Courtesy: CNBC
 

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